We have a 60-day return policy, which means you have 60 days after receiving your merchandise to request a return.

If you have purchased supplements that are packaged in single packs, you can return the total purchased minus one and still be eligible for a full refund. 

To be eligible for a return, your item must be in the same condition that you received it, unpacked, unused, with tags if applicable, and in its original packaging. 

We can only accept returns for merchandise that has been purchased from us. For this reason, you’ll need the receipt or proof of purchase.

To start a return, you can contact us at info@megavitamine.com or call us at 1-866-966-7660. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.